Overview

The Services Architect is responsible for understanding customer needs, challenges, and business objectives, and translating them into scalable, well-defined service solutions aligned with TD SYNNEX’s portfolio.

This role operates regionally across Latin America and requires working in a matrix organization, partnering closely with sales, pre-sales, vendors, and integrators. The position plays a key role in ensuring alignment between customer expectations and service delivery, acting as a bridge between commercial and delivery teams.

Key Responsibilities Design and own service architectures for technology solutions, including cloud, cybersecurity, data center, modern infrastructure, networking, and managed services Translate customer requirements into structured service offerings (scope, roles, assumptions, risks, dependencies, and SLAs) Collaborate with sales, pre-sales, vendors, partners, and integrators to support opportunities across LATAM Ensure alignmen...