Become a Shift Supervisor at Bridgehead's Fairlawn location in Ottawa. This role emphasizes leading your team to ensure exceptional guest experiences in a welcoming coffeehouse setting.
In this position, you will take charge in the manager's absence, guiding your team in providing warm hospitality and outstanding service. You will ensure high standards in cleanliness and quality while fostering a positive and inclusive culture. Additionally, you'll support training efforts and promote adherence to operational procedures.
Key Responsibilities:
• Oversee daily operations and mentor team members
• Model Bridgehead's standards for service and quality
• Anticipate and address customer needs effectively
• Ensure adherence to health and safety protocols
• Maintain accurate cash handling and record-keeping
Requirements:
• Minimum 1 year in a supervisory role
• Excellent organizational and leadership skills
• Flexibility in work hours and locations
• Certifie...