Job Description Level 4

Overview The Application Infrastructure (AI) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability engineering, operations and customer support services for ServiceNow SaaS implementation. Reporting to a Site Reliability Engineering & Operations Lead. This role requires delivering a range of SRE practices within a global community of other SREs. This means teaming up with colleagues to deliver reliable, resilient systems without wasteful operational effort. SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoring dashboards, capacity management, incident response, and problem elimination.

Position Specialization This position specializes in ServiceNow Software as a Service which provides a suite of IT service management capabilities and is integrated with many products such as chatbot technology, on‑call escalation incident management, and a range of other ...