Take on a key role as an IT Field Support Technician, leveraging your hands-on experience with Windows and Mac systems. Focus on prioritizing tasks while providing stellar customer service in a retail setting.
This role demands 3-5+ years of technical support expertise, particularly in troubleshooting and training. Strong familiarity with Microsoft Office suite and third-party applications like Adobe will enhance your effectiveness. Your initiative and communication skills will be essential in driving team performance and maintaining operational excellence.
Key Responsibilities:
• Manage on-site technical support for users
• Train new hires on IT systems and protocols
• Troubleshoot issues across various platforms
• Ensure efficient use of Microsoft Office 365
• Engage with third-party applications as needed
Requirements:
• 3-5+ years of field support technician experience
• Proficient in Windows and Mac environments
• Strong understanding of Office and...