SLA Returns Administrator

The SLA Returns Administrator is a customer‑facing role that provides administrative and operational support for SLA (Service Level Agreement) customers in partnership with SLA Customer Coordinators. This role works closely with internal teams, including Production and Logistics, to coordinate, expedite, and schedule repair shipments while ensuring SLA commitments are met. Key duties include running and analysing reports to support daily team operations, tracking outstanding RMAs and purchase orders, and communicating timely status updates directly to customers. Issues or delays are proactively identified and escalated to management and Sales as needed to support resolution and maintain a high level of customer satisfaction.

Responsibilities

• Enter orders as needed in AS400 associated with service requests
• Occasionally create service loan EPCNs & agreements in QuoteWeb
• Provide status updates to custome...