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We are looking for Customer Support Specialists to provide best-in-class customer service and resolution to the company's customers. As the company continues to support the growing customer base, they are looking to onboard outstanding employees capable of increasing customer loyalty and reducing customer churn.

Responsibilities:

• Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
• Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
• Use Project Management skills to help the team generate and execute ideas to enhance overall customer success
• Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
• Cross-functional internal co...