Overview

We are seeking an experienced and innovative Genesys Architect to design, develop, and maintain IVR (Interactive Voice Response) systems and other backend tools to support our Contact Center operations. The ideal candidate will have deep expertise in Genesys or similar Contact Center platforms, with a strong focus on architecture, integration, and backend development. This role will play a critical part in enhancing customer experience and operational efficiency by delivering scalable and robust solutions. How you'll make an impact Key Responsibilities 1. IVR Design and Development: Design, develop, and implement IVR solutions using Genesys or other Contact Center platforms. Collaborate with stakeholders to gather requirements and translate them into effective IVR call flows. Optimize IVR systems to improve customer experience, reduce call handling time, and enhance self-service capabilities. Ensure IVR solutions are aligned with business goals and comply ...