Step into the role of Customer Service Representative at Soucy, focusing on B2B client interaction. This position showcases your organizational skills and customer service expertise.
As the primary contact for customers, you will play an essential role in providing a warm welcome and understanding their needs. Your work will contribute to improved satisfaction levels and sales growth, making your role pivotal to Soucy's success. Collaborating closely with various teams will enhance administrative efficiency and overall service quality.
Key Responsibilities:
• Welcome and manage customer check-in as per procedures
• Answer and transfer calls professionally and confidentially
• Support the Customer Experience team in improving service
• Validate and manage customer data across systems
• Review and format documents as required
Requirements:
• Exceptional communication and organizational skills
• Experience in a B2B customer service role
• Ability to collab...