Main responsibilities and assignments:Work closely with the Operations and Container Flow teams to make sure 100% of the vessels utilizationCoordinate with the Container Flow team for the empty positioning in the LAM region.Monitoring booking performance to maximize vessel utilization.Standby constraints maintenanceQuickly solve daily problems when vessels are delayed, change routes, or run out of space.Keep the Latin America Space Utilization Report up to date.Track KPIs of cargo roll over and extra costs caused by schedule disruption.Follow strictly SOP's to guarantee correct treatment of ONE procedures and customer request in timeEntry point between customer, terminals, agents, offshore and origin offices to ensure requests are correctly handledAnalysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external)Create routes on the system for contingency and urgent situations.Customer orientation on e-commerce toolsAttend w...