Mercier Consultancy MD is pleased to offer a rewarding opportunity for a Spanish Speaking Customer Service Agent to work in Greece, with paid relocation support provided. In this role, you will be a vital point of contact for Spanish-speaking customers, ensuring their inquiries are addressed promptly and effectively, providing excellent service and support.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Spanish, ensuring clarity and professionalism.
• Assist customers with product information, order processing, and issue resolution.
• Handle customer complaints tactfully, aiming to achieve high satisfaction levels.
• Accurately document all customer interactions within the CRM system for quality control.
• Collaborate with internal teams to resolve complex customer issues and improve service standards.
• Stay updated on company products, policies, and services to provide accurate information.