HCL Technologies Limited is looking for a Support Analyst in Mexico, Jalisco, to deliver exceptional Level 1 remote desktop support. The role focuses on resolving tickets efficiently while ensuring adherence to Service Level Agreements. Key responsibilities include diagnosing hardware and software issues and enhancing customer satisfaction through effective communication. Proficiency in Spanish and a foundation in IT support processes are essential. HCLTech offers comprehensive benefits aimed at enhancing employee well-being and professional growth.
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