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Job Description
WE'RE HIRING: Service Desk Team Lead – AMS Region (Mexico) | Spanish-Speaking Preferred
English Fluency Required | Spanish Language Skills Highly Preferred
About Excis
Excis is a global IT outsourcing and managed services provider delivering world-class IT support solutions to enterprise clients worldwide.
Client presence in 190+ countries
6,000+ Engineers globally
200+ Enterprise Clients
We are seeking an experienced and hands-onService Desk Team Leadto lead our Service Desk operations across the Americas (AMS) region. This role requires a strong leader who can manage a team of Service Desk Agents, ensure excellent ticket handling standards, drive collaboration with Field Technicians and technical teams, and maintain exceptional service delivery for our clients.
This is a hands-on leadership position that requires both strong t...