Mercier Consultancy is excited to announce an opening for a Spanish Speaking Streaming Platform Support Representative! In this vital role, you will assist our Spanish-speaking clients with inquiries and issues related to our streaming platforms, ensuring they have a smooth and enjoyable viewing experience.

As a Streaming Platform Support Representative, you will provide high-quality customer service by addressing technical questions, troubleshooting problems, and guiding clients through our platform's features. If you are enthusiastic about technology and streaming services and enjoy helping others, this is the perfect opportunity for you!

Responsibilities

• Respond to customer inquiries in Spanish regarding the streaming platform via phone, email, and chat
• Troubleshoot technical issues and guide users to effective solutions
• Assist clients in navigating the platform and utilizing its features
• Document and track client interactions ...