**About the Role:**

**Grade Level (for internal use):**

09

This is a 9-month, Fixed-Term contract role.

**The Role:** **The Contract Commercial Support Specialist** supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the team manager and Senior Specialist.

This role is responsible for  **accurate contract data entry into CPQ** , managing global orders—including new, amended, and renewal contracts—and tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment.

By monitoring escalations and collaborating with Sales and other departments, the Specialist I helps resolve client inquiries and contract issues promptly, contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs, supporting compliance with...