Job Title: Specialist, Customer Acquisition - Bilingual

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help the team resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to...