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Specialist - OM & CS.

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MANN+HUMMEL
📍 Bengaluru, India
📍
Location Bengaluru
📅
Posted July 02, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

Role Summary

Responsible for end-to-end order management and customer support, ensuring accurate processing, timely delivery, and effective resolution of customer queries while collaborating across teams and maintaining high service standards.

Main Tasks

Operational Duties:

  • Process and manage complex customer orders, inquiries, and complaints end-to-end
  • Enter and validate orders in ERP systems (SAP/S4 HANA or equivalent) including pricing, availability, and order details
  • Manage complete order lifecycle: order entry → confirmation → fulfillment → delivery tracking
  • Handle order exceptions such as changes, cancellations, returns (RGA), and credit notes
  • Monitor open orders/backorders and proactively resolve delays
  • Act as the primary customer interface via email/calls and provide timely updates on order, shipment, and delivery status
  • Resolve customer i...

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    📍 Location Details

    🌆
    City
    Bengaluru
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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