Pfizer’s purpose is to deliver breakthroughs that change patients’ lives.
Key responsibilities are below:
- Problem resolution:
- Provides support to clients in response to Service Center tickets, Service Requests and ad hoc requests, meeting or exceeding established service level agreements.
- Resolves problems and identifies issue-prevention opportunities and solutions, demonstrating true service excellence.
- On-going client support:
- Interfaces with clients in the understanding of business requirements
- Actively engaged with the business to identify and develop continuous improvement initiatives at the site. Develops business case for continuous improvement activities.
- Engages with Global Domain staff in the identification, evaluation, and recommendation of solutions.
- Assists with definition of solution scope and development of project plans and budgets.
- Articulates vision, selection criteria, and rationale for preferred solution during PGM-Dig...