Position Summary

Sr. Associate Support Engineer, SAP MM/WM (remote, Brazil). Provide remote-based support for SAP applications as part of a global customer support team, researching, troubleshooting, and supporting multiple SAP modules for clients using 4.x and ECC environments.

Essential Duties and Responsibilities

• Solve customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work with customers daily to understand their needs, support business change, and deliver a consistently high quality customer experience.
• Configure, present, and discuss best practices and functionalities of the SAP WM and MM modules; support client customizations, sharing experience and best practices advice.
• Develop or work with a developer to deliver application break fixes for critical product defects.
• Provide hands‑on assistance using proprietary tools in a test enviro...