Overview

The Sr. Credit Specialist is responsible for managing a customer portfolio to prevent delinquency of the Mexico segment accounts receivable, investigate and resolve customer allowance and chargeback claims, and ensure billing compliance with Mexico CFDI requirements.

Responsibilities

• Resolve, collect, and manage customer receivable accounts, outstanding invoices, and claims utilizing internal and external resources including personal visits with customer representatives.
• Generate tax‑compliant billing of customer accounts and ensure proper EDI receipt consistent with Mexico CFDI requirements.
• Facilitate, research, and analyze allowance or chargeback deductions taken by customers, coordinating with sales managers or functional specialists, and resolve through credit memo issuance or chargeback to customer.
• Prepare credit memos and/or adjustments for manager approval, gathering and presenting all required documentati...