Job Characteristics

• Manages multiple countries or divisions/sales groups of General Customer Service.
• Responsible for managing six or more processes with knowledge of two systems.
• Ensures that customers receive the best sales service possible.
• Oversees and directs customer service operations to ensure that customer claims and complaints are handled fairly and effectively.
• Maintains balance between divisions supported; understands their sales initiatives, products, and distribution methods.
• Strives to get maximum utilization out of sophisticated telecommunications equipment and mainframe system.

Education / Work Experience

• Requires a degree in Business or related field and at least ten years of customer service operations experience or equivalent prior management experience.
• Must have experience in marketing, sales or operations.
• Mainframe and telecommunications system knowledg...