🔔 Get instant job alerts delivered to your inbox! Set up your first alert →
Home › Jobs Near Mexico › Sr Customer Service Representative Agua Fria
📍 Local Job Near You

Sr Customer Service Representative Agua Fria

🏢
Johnson Controls
📍 Apodaca, Mexico
📍
Location Apodaca
📅
Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Job Summary

The Customer Service Analyst is responsible for managing the sales orders, shipments and backlog. This role supports decision-making by evaluating data, monitoring KPIs, and recommending process improvements within the customer service function.

Key Responsibilities

  • Manage the backlog, sales order set up, execute and monitor shipments
  • Identify and resolve root causes of customer issues and service gaps.
  • Develop reports, dashboards, and presentations for leadership and LATAM operational teams.
  • Monitor and track key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
  • Collaborate with customer service teams to improve workflows, processes, and service quality.
  • Provide recommendations for continuous improvement initiatives based on data insights.
  • Conduct root cause analysis to reduce recurring customer complaints.
  • Support the implementation of new tools, syst...

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Apodaca
    🗺️
    Country
    Mexico
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Apodaca

    View Local Jobs