Description

The Sr. Manager, Patient Support Services will lead the design, development, and execution of patient support services for Gilead’s Liver franchise. In this key leadership role, you will oversee the management of patient support programs, ensuring high‑quality service delivery, driving continuous improvement, and leveraging data, digital, and AI‑enabled solutions to inform actionable strategies and improve program efficiency. This role requires a strong bias for innovation, with accountability for identifying and scaling automation, AI, and digital technologies that enhance patient and HCP experience, accelerate access, and improve the sustainability of PSP operations. You will be instrumental in aligning program objectives with brand strategy, ensuring services effectively meet the evolving needs of patients and stakeholders. As a leader within Patient Support Services (PSP), you will demonstrate a bias for action, a commitment to excellence, and a ...