**External Qualifications**

· College or SHS Graduate/2 years completed in college with minimum of 3 years' experience

· U.S. customer relationship management experience, preferred

· Intermediate analytical, problem solving, critical thinking and proactive investigative skills

· Strong communication skills (verbal & written)

· Ability to follow SOPs and pays attention to details

· Intermediate Excel and Outlook skills

· Basic SQL is a plus (modifying query)

· Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)

· Ability to work in a collaborative environment and train and coach others

· Ability to handle a fast-paced transactional environment

· 3+ years experience in related field

**Internal Qualifications**

· College or SHS Graduate/2 years completed in college with minimum of 3 years' experience

· Achieved ...