CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.Overview This role focuses on troubleshooting, configuration, data integrity, and incident resolution, working under the guidance of the Salesforce Tech Ops Lead. The analyst collaborates with technical and business teams to maintain system stability, accuracy, and compliance.Key ResponsibilitiesMonitor and resolve TPM-related support tickets in Salesforce and ServiceNow.Execute user management tasks (account setup, deactivation, roles, ...