Description

Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices.

•

Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware.

•

Provide support for video conference (i.e., Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems.

Commented (RM1): Do we want the hours, 8-5 on here? Commented Merino will you take a look at this and see if this makes better sense?

•

Proactively identify potential issues that could adversely impact customer experience and follow through on action steps including researching working with Vendors and recommending solutions.

•

Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring ali...