Responsibilities
Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.
Good hands‐on experience with O9 Solutions and functional aspects of Supply Chain.
Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
Handles advanced troubleshooting, typically via escalation from SEs/SREs. Resolves the root causes of problems, where possible.
Expands existing product functionality and related automation/tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.
Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. May focus on product resource usage and/or how dependencies are tested and managed. If needed, creates automation to detect compliance requirements. ...