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Job Description
What success looks like in this role:
Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality.
Provides the full range of field engineering support for large and complex clients.
Takes complete ownership of onsite service activity.
Performs advanced maintenance on all products, including low‑complexity installations.
Provides technical feedback on equipment, systems, and processes to improve service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.