Summary of Position

• To monitor, administer and support the core service SAN Storage infrastructure
• To monitor, administer and support the core service NAS Storage infrastructure
• To Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements

Key Responsibilities

• Providing routine maintenance and upgrades to server hardware, including software updates and firmware releases.
• Possessing competence in documenting NAS administration and support efforts via ServiceNow, which includes troubleshooting methodology, work logs, and resolutions.
• Executing change management and audit processes consistently with documented procedures and generates a new process when there is not an existing process.
• Being responsible for the monitoring of storage systems, measuring system stability, availability and capacity performance via Logic Monitor, OCI and other metric reportin...