Customer Service

Provides leadership to the team, consistently coaches, and follows up to ensure delivery of the service model standards to each customer. Enforces delivery of our operating model customer service standards. Provides exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels. Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards. Establishes a plan and follows up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook, resulting in 100% system pricing including weekly pricing sweeps. Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control. ...