Drive excellence in customer service as the Store Operations Manager at Kingston Princess. This full-time role offers a unique blend of leadership, training, and operational management.
In this high-impact position, you will mentor your team, ensuring they meet service model standards, while managing all operations. You'll oversee the eCommerce business function, from order entry to inventory management, all aimed at enhancing the omni-channel experience. Responsibilities also include compliance with operational procedures and serving as a backup to the Store Manager when required.
Key Responsibilities:
• Lead team coaching and customer service delivery
• Manage the operations of shipping and receiving
• Ensure compliance with all corporate procedures
• Communicate effectively during operational meetings
• Support the processing of eCommerce orders on-site
Requirements:
• 3-5 years of retail experience needed
• Advanced communication and organizational ski...