Strategic Account Manager – Golf Team, North America

Bilingual in Montreal, Quebec (remote in Canada also considered).

In this role, you will manage a portfolio of golf course customers and help them get the most value from the Lightspeed platform. You’ll work closely with operators and club managers to increase product adoption, grow revenue within accounts, and ensure long‑term customer success.

Responsibilities

• Proactively reach out to customers in your portfolio to drive up product usage and add‑ons. Expand usage of many modules Lightspeed Golf offers. Identify and address churn risks, and ensure adoption of new product launches.
• Ensure successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product).
• Provide a point of escalation for any issues our large customers may encounter.
• Perform various pro...