Become a key asset at MaintainX as a Bilingual Customer Success Manager, focusing on delivering exceptional customer experiences. Utilize your skills to manage diverse accounts across North America and LATAM.
As a Bilingual Customer Success Manager (CSM), you will act as a strategic partner, ensuring customers maximize their use of products. Your role revolves around managing both English-speaking and Spanish-speaking clients, balancing proactive customer engagement while employing data to anticipate needs and risks.
Key Responsibilities:
• Manage diverse accounts with an emphasis on segmentation
• Implement success plans tailored to customer objectives
• Facilitate user training sessions in English and Spanish
• Monitor account health to adapt strategies effectively
• Collaborate with cross-functional teams for escalation issues
Requirements:
• Minimum 2 years in a B2B SaaS Customer Success role
• Proven ability in driving retention and engagement
• Fl...