Join Agility PR Solutions as a remote Strategic Client Success Manager, dedicated to elevating client value and engagement for mid-market accounts. Focus on driving client satisfaction and adoption.
As a pivotal Client Success Manager, you’ll oversee relationships that deepen client usage of our solutions post-onboarding. You’re expected to have 3-5 years of relevant experience, particularly in SaaS or media intelligence. Your expertise will inform proactive strategies and enhance clients' day-to-day workflows.
Key Responsibilities:
• Own client relationships transitioning from onboarding
• Analyze usage data to enhance client engagement
• Facilitate training and workshops tailored to client needs
• Provide recommendations during business reviews
• Actively identify and address churn signals
Requirements:
• Post-secondary degree in Business or a related field
• 3-5 years in customer success or client management
• Strong understanding of media monitoring...