Lead client success initiatives from Winnipeg, Manitoba with StackAdapt as a Strategic Client Success Manager. Focus on driving exceptional customer experiences and fostering team growth.
As a strategic leader, you will manage a global team of Client Success Managers dedicated to enhancing client engagement and retention. You'll partner with sales to streamline onboarding and continuously improve success metrics. Your experience in managing teams and leveraging data plays a critical role in shaping effective client support strategies.
Key Responsibilities:
• Lead a global team of Client Success Managers
• Partner with sales to enhance onboarding processes
• Provide strategic guidance on client goals
• Implement automation for improved service delivery
• Monitor client success metrics for optimization
Requirements:
• 3+ years in client-facing team management
• Strong media and programmatic expertise
• Proven leadership and team inspiring abilities
• P...