Lead customer engagement at Trellix as a Strategic Customer Success Manager. Focus on Canadian enterprise clients to enhance their cybersecurity posture and ensure product integration.

In this influential role, you’ll serve as a trusted technical advisor within the Trellix Customer Engagement team. With 3-5 years in customer success or related fields, you’ll foster strong relationships and ensure high retention rates through proactive management. Your efforts in driving product adoption and customer outcomes are essential to Trellix’s vision.

Key Responsibilities:
• Oversee the entire customer lifecycle to drive renewals
• Develop tailored Joint Success Plans for customers
• Advocate for customer needs and relay technical feedback
• Enable security teams through workshops and best practices
• Address and resolve complex technical issues swiftly

Requirements:
• 3-5 years of expertise in customer success roles
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