As a Student Family Liaison Manager, you'll serve as the key communicator between families and our advising team. Your role will be critical in ensuring families feel informed and supported throughout their study abroad experiences.
You will work closely with families to build trust and maintain open lines of communication about academic progress and applications. Collaborating with mentors, you’ll facilitate necessary support and address family concerns, using feedback to improve the service process.
Key Responsibilities:
• Maintain regular communication with families on student progress
• Support families’ needs based on individual circumstances
• Collaborate with advisers to enhance service delivery
• Track and analyze feedback for service optimization
• Ensure consistent messaging across teams
Requirements:
• Bachelor’s degree required; education or management preferred
• At least 2 years in customer or project management
• Exceptional communication...