The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function.
The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.
**Responsibilities**:
- Allocate work for small Customer Service team (typically up to 10) and serve as the team leader
- Oversee and perform Customer Service activities, including performing routine tasks and resolving a variety of issues that may have potential for broader organizational impact
- Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring etc.
- Recommend new work procedures, as needed
- Make evaluative judgments to solve problems based on analysis of factual information, precedent, and acquired technical experience
- Ensure entire team meets performance and quality expectations of assigned t...