Shape the customer experience at VOSKER as a Supervisor for Customer Advisory Service. Engage a passionate team and enhance service quality in a hybrid setup.
In this leadership position, you will manage the team’s daily activities, emphasizing high standards in customer interaction and team performance. Drive continuous improvements by collaborating with internal partners and monitoring key performance metrics to identify areas for growth. Your focus will be on mentoring team members and improving workplace culture.
Key Responsibilities:
• Oversee strategic team operations for efficient service delivery
• Provide effective coaching for agents on customer interactions
• Monitor attendance and ensure quality standards are met
• Engage in recruitment and training for new employees
• Analyze performance indicators to inform coaching and support
Requirements:
• College diploma or equivalent qualification
• 2+ years of management experience
• Experience in c...