Join Serco Canada Inc. as a Supervisor at a DriveTest Centre, leading customer service initiatives and managing staff in a vibrant environment.
This Supervisor position at Serco Canada Inc. requires you to plan and direct the front-line operations of the DriveTest Centre, ensuring compliance with all relevant standards. You will utilize your leadership skills to manage a dedicated team, monitor service performance, and implement strategies for improvement. Focus on fostering teamwork and maintaining an excellent customer service atmosphere.
Key Responsibilities:
• Manage daily operations and team leadership
• Ensure compliance with MTO and company policies
• Liaise with external and internal stakeholders
• Conduct staff training on operational systems
• Monitor customer satisfaction and service accuracy
Requirements:
• 4-6 years of supervisory experience needed
• Two years in customer service or related roles
• Strong knowledge of DriveTest systems
•...