Key Responsibilities:

• Provide support to suppliers on how to use Ivalua and Ariba applications effectively.


• Assist with supplier onboarding and registration.


• Handle inquiries related to e-sourcing, e-procurement, and contract management.


• Support suppliers with purchase order and invoice troubleshooting.


• Resolve issues related to login, password resets, and system navigation.


• Guide suppliers through the bidding and auction processes.


• Maintain a knowledge base of common issues and solutions to improve supplier self-service.


• Collaborate with the IT department to resolve technical issues and improve system functionalities.


• Collect and analyze helpdesk statistics to identify trends and areas for improvement.


• Mailbox management L1 -To perform supplier query resolution as Level 1 support (Business+Technical) with Ariba and Ivalua enableme...