Overview The primary function of the IT Support Engineer is to work as part of the European ITSS team to support all users within Cook Medical. Responsibilities Prioritise, manage and resolve all IT Support issues via the helpdesk ticketing system. Ability to provide IT support to both onsite and remote end users, via Telephone, Email and System Centre. Laptop/Workstation installation, maintenance and repair. Mobile Device maintenance and repair. Windows Administration. Maintain File Access and Print Services. Create and maintain technical support procedural documentation. Take ownership of tasks and following them through to completion while maintaining routine helpdesk operation. Escalate issues to senior members of the IT Team as required. Assist IT Teams with project implementation as required. Ensure that Cook's Code of Conduct is considered in all business matters carried out on Cook's behalf. Qualifications 3 to 5 years relevant industry experience desired. Formal qualification ...