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Support applications L2

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MX003 Marsh & McLennan Servicios, S.A. De C.V.
📍 Ciudad de México, Mexico
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Location Ciudad de México
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Posted June 05, 2026
🚗
Commute Local Area
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Job Description

Description:

Support applications L2

We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Ciudad de México. This is a hybrid role that has a requirement of working at least three days a week in the office. 

This position focuses on providing Level 2 support. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.

We will count on you to:

  • Understand the application, processes, and stakeholders involved.
  • Analyze and clarify support tickets (incidents and service requests) with reporters.
  • Coordinate with IT teams to provide technical solutions and monitor application/server health, logs, and alerts.
  • Perform root cause analysis on high-priority tickets and share incident reports with stakeholders.
  • Facilitate incident testing and com...

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    📍 Location Details

    🌆
    City
    Ciudad de México
    🗺️
    Country
    Mexico
    🚗
    Commute
    Local Area

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