We are seeking a highly analytical and diplomatic Support Business Analyst to bridge the gap between our clients, internal stakeholders, and technical/product teams. In this role, you will analyze incoming requests, discern core requirements, and coordinate effective solutions. Crucially, you will act as a masterful mediator and negotiator within the company. You will be tasked with navigating complex internal dynamics, skillfully managing expectations, and aligning cross-functional teams—especially when dealing with high-tension situations, conflicting priorities, or demanding internal clients.

Key Responsibilities

• Exceptional Internal Stakeholder Management: Expertly navigate relationships with demanding or difficult internal clients (e.g., Sales, Account Management, or Engineering). Mediate conflicts, de-escalate tensions, and align competing priorities using data-driven negotiation and tactful diplomacy.
• Requirement Analysis & Triage: Deep...