We are seeking a **Support Consultant** to manage first and second-line support for payment systems. This role involves handling a variety of cases, from transaction analysis and troubleshooting settlements to assisting with terminal installations and user administration.
The position requires technical skills and the ability to manage both straightforward and complex cases. Training will be provided, and the role offers opportunities for professional growth and increased responsibility over time.
**Responsibilities**:
- Manage ticket-based support (Salesforce) at a second-line level.
- Provide phone support to technical users.
- Escalate cases to internal IT teams or external vendors as necessary.
- Communicate incident updates to customers.
- Perform user administration tasks and other support-related activities.
**Qualifications**:
- Experience in support or technical support roles.
- Higher education (Bachelor’s or Master’s) in IT, Technology, or Busin...