Overview

Support Engineer will work with global functional and technical teams to triage, resolve, and document issues for Blue Yonder SaaS customers on Azure. The role focuses on support of Execution solutions, collaborating with cross‑functional teams to drive timely resolution and maintain customer satisfaction.

What you’ll do

• Provide functional and/or technical support for service requests, incidents, changes, or problems that affect Blue Yonder solutions and impact customer business.
• Understand and triage customer issues; conduct necessary technical research or team collaboration.
• Document learnings and create knowledge articles for repeated cases.
• Log and respond to customer support requests via phone, e‑mail, and web interface.
• Communicate product and solution expertise to internal and external customers.
• Work closely with Blue Yonder Execution Experts for complex issue resolution, including Product...