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Support IT Analyst

🏢
Sonova
📍 São Paulo, Brazil
📍
Location São Paulo
📅
Posted June 03, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

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Job Description

Support IT Analyst


São Paulo, Brazil

The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.

Responsibilities:

  • Respond to and resolve technical support tickets related to systems and applications

  • Perform troubleshooting, diagnostics, and remote or onsite support when required

  • Manage incidents, bugs, and system integration issues

  • Support users with system functionalities, configurations, and processes

  • Assist with system parameterization and configuration of modules

  • Document tickets, procedures, and solutions within ITSM tools such as ServiceNow

  • Collaborate with development, infrastructure, and operations t...

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    📍 Location Details

    🌆
    City
    São Paulo
    🗺️
    Country
    Brazil
    🚗
    Commute
    Local Area

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