Title: Specialist SLS (OFR)

Location: GSC BOG

Responsibilities

• Support with spot quotes, monthly status and performance reports for OFR related to the operation.
• Receive quote request.
• Review that all information provided by the internal/external customer is clear and complete or ask for it when needed.
• In case there is not any specific rate, contact the corresponding stations following up to meet the time.
• Answer with the quote within the corresponding time (high, medium or low priority).
• Follow up on the quote status until getting a customer decision taking into account the TAT of the scope.
• Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive.
• Find improvements and efficiencies and discuss open topics and issues.
• Train the team members when needed to support as back up – also learn about other scopes within OFR an...