This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.

This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.

• Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.
• Communicate clearly, empathetically, and professionally.
• Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent s...