We’re looking for a Support Specialist with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience.

Requirements

🚀 Responsibilities

• Provide first-line support to operators and business partners via email, ticketing systems, and chat.
• Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations.
• Monitor incoming incidents and ensure timely responses according to SLA requirements.
• Escalate complex technical issues to Development, QA, or DevOps teams when necessary.
• Collect, analyze, and document issue details to facilitate troubleshooting.
• Maintain internal knowledge base articles and support documentation.
• Assist with game rele...