Drive transformational support experiences as a Support Tools Strategy Product Manager at Samsara. Lead innovative initiatives to enhance customer satisfaction through advanced support technology.
This pivotal position focuses on creating a vision and roadmap for our Support tools, affecting industries such as agriculture, transportation, and manufacturing. With your strategic guidance, you will significantly influence Samsara's go-to-market strategy while facilitating impactful changes that improve operational success. Your role encompasses user research, execution, and collaboration with sales and analytics teams.
Key Responsibilities:
• Lead comprehensive user research for support tools
• Develop strategic product roadmaps aligned with business goals
• Ensure usability and quality of support features
• Manage releases and change management processes
• Track KPIs and adoption metrics to inform strategy
Requirements:
• 5-8 years of experience in SaaS support...